Puri Sunia Resort, A Peaceful home and an established boutique resort in Ubud – Bali is currently seeking candidates for the Reservation position

General Responsibilities:

  • Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
  • Explain products, service and other information about the resort as requested.
  • Sell, process and enter and confirm room reservations using selling techniques and strategies.
  • Maintain knowledge of current resort events, activities, and hours of operation
  • Greet guests warmly and perform registration procedures.
  • Provide guests with appropriate room assignments, room keys and directions to the rooms.
  • Verify payment for stay including incidental costs by obtaining credit information.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Post charges to guest accounts as designated.
  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due. 


  • Has minimum experience 1 year in similar position at 4 or 5 star hotel
  • Excellent written and oral communication skills required.
  • Must be fluent in verbal and written English.
  • Excellent computer and typing skills are required.
  • Excel and Word proficiency desired.
  • Excellent listening and comprehension skills required.
  • High motivation and positive attitude
  • Able to work in a high-pressure, have excellent interpersonal and communication skills
  • Can join immediately 

In return, you will receive a share of tips, duty meals, and be eligible for future promotion to a supervisory or head cook role.

If you would like to join with our team, please send your resume to admin@purisuniaresort.com or rm@purisuniaresort.com

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